FAQ

1. Can I place an order over the phone or by email?

We want to make ordering as easy as possible for you! You can place your order over the phone or by email. Once we have all the necessary details, our customer service team will quickly put together a quote for you to review and pay. Just give us your full name, contact number, email address, the products you want, and your delivery address if you need delivery. We'll take care of the rest to ensure a smooth and seamless transaction tailored to your needs!

2. What payment methods do you accept?

We offer a variety of payment options to suit your preferences, including cheque, cash, EFTPOS, credit card, Gem Visa, Qcard, Finance Now, Wechat Payment, POLI Pay, or Zip. To know more about each payment method and any specific conditions, click here.

3. Do you offer financing options?

We have a variety of flexible financing options to get your dream furniture! Choose from Gem Visa, Finance Now, and Q Card, each designed to suit your individual needs.

Gem Visa offers interest-free payments for up to 48 months, depending on your order amount. With Finance Now, you can enjoy quick and easy finance with no deposit required and flexible payment terms.

In addition to these options, we also accept Q Card and Farmers Card in-store, providing you with even more payment options.

Explore our financing solutions today and upgrade your home with ease. For more information, please visit here.

4. Can I assemble the furniture myself?

Absolutely! Yes, you can assemble the furniture yourself. For products that need assembly, you'll find the assembly instruction inside the box along with a screw/bolt pack and tools. Getting a hand or two from your friends or family would help speed the assembling process.

For some of our popular products, you can also easily download the assembly instructions online from our product page. Don't worry, though! If you ever need assistance, our dedicated customer service team is here to help you with every purchase.

5. Do you offer assembly service?

We offer assembly services in the Auckland area, making setup hassle-free for you. For more details and to check our service fees, visit our Assembly Service.

Please note: trip/callout charges apply, advance booking is required, and we kindly ask for notification of any access issues. Leave the rest to us – we've got you covered!

6. Can I schedule a delivery date and time that works for me, and what is the expected timeframe for my order to be delivered?

We're all about making your delivery experience as convenient and efficient as possible. Especially for our Auckland customers, our delivery calendar operates on a rotating basis, covering various areas throughout the week.

With our local warehouses stocked with a wide selection of products, items marked as in stock are ready for prompt delivery. While delivery schedules may vary due to our busy operations, you can expect your delivery to arrive within 7 to 9 days after placing your order. Our customer service team is committed to accommodating your preferred delivery date and time as best as possible.

For areas outside of Auckland where we utilise third-party services, which can make it tricky to guarantee specific days or times. But don’t worry! Our customer service team is dedicated to do their best to arrange the most convenient delivery schedule for you.

Also, once your order is collected, we'll give your tracking details. This way, you can keep track of your delivery and have peace of mind throughout the process.

7. Can I return or exchange the furniture I purchased?

We want you to be completely satisfied with your purchase! That's why we offer a 7-day Money Back Guarantee on most furniture items. To get a refund, just return the item in its original packaging. Keep in mind, some items can't be returned due to hygiene or fragility concerns. We process refunds exclusively through internet transfer. For more details, check out our policy here.