How Our Dedicated Service Works

Call Our In-Store Specialists

For more tailored advice or in-store recommendations, you can call our senior sales consultants directly.

They know our products inside and out and are happy to help you make the right choice for your home.

Contact Our Specialists:

North Island – Mac (0204898765)

South Island – Jamie (0279584399)

(Call during store hours for the best experience.)

Real Support from Real People — Online

When you shop with us online, you're not just clicking through products — you're getting help from a real person in real-time. Whether you need product recommendations, help comparing items, or have delivery questions, our live chat team is here to assist.

Start a Live Chat Anytime

Have a chat and one of our team members will jump in to help.

Ask questions, get suggestions, and even confirm stock or delivery details.

Your Dedicated Helper

Once you're ready to check out, you can enter the name of the team member who helped you.

That way, we ensure a smooth and personalised experience from chat to checkout.

Chat with Our Friendly Agent

Share Your Needs

Select the Agent's Name Before Checkout

Personalised Service

From start to finish, your chosen agent will personally handle your order, keeping you in the loop and making sure everything goes smoothly.