Shipping & Pick Up Guide

You are welcome to pick up your items yourself from our warehouse. Booking is needed in advance so we can prepare your items before you arrive. Same day pick up is possible but you may need to wait for a while. Normally, you can pick it up in 1 - 2 days after we’ve received your payment.

AUCKLAND PICK UP

Carbine Rd, Mt. Wellington

Address: 77 Carbine Road, Mount Wellington, Auckland 1060
Opening hours: 9:30am - 5pm 7 days (Closed on Public Holidays)

Get there   Book an appointment

Walls Rd, Penrose

Address: Gate 3, 11-17 Walls Rd, Penrose, Auckland 1061 (Search by 9 Walls Rd, Penrose, Auckland 1061 on Gmaps)
Opening hours: 9:30am - 5pm 7 days (Closed on Public Holidays)

Get there   Book an appointment

HAMILTON PICK UP

Te Rapa

Address: 554 Te Rapa Road, Te Rapa, Hamilton 3200
Opening hours: 10am - 6pm 7 days (Closed on Public Holidays)

Get there   Book an appointment

CHRISTCHURCH PICK UP

Hornby

Address: 19 Gerald Connolly Place, Hornby, Christchurch 8042 
Opening hours: 11am - 12.30pm, 1pm - 4pm (Closed on Public Holidays)

Get there   Book an appointment

Wigram

Address: 3/73 Treffers Road, Wigram, Christchurch 8042
Opening hours: 3pm - 4pm (Closed on Thursday and Public Holidays)

Get there   Book an appointment

Need your furniture to get shipped? We offer shipping NZ-wide!

Shipping promotion! Enjoy FREE METRO DELIVERY for a min. order of $1500!

AUCKLAND

We divide Auckland into RED, GREEN, and YELLOW zones for shipping purposes.

Auckland RED Zone (Metro)

$50 (Standard - Outside Ground Floor Delivery)

Extra +$50 (Inside Ground Floor Delivery)

Extra +$50 (Each Floor Fee With Stairs) 

Auckland GREEN Zone

$70 (Standard - Outside Ground Floor Delivery)

Extra +$50 (Inside Ground Floor Delivery)

Extra +$50 (Each Floor Fee With Stairs) 

Auckland YELLOW Zone

$90 (Standard - Outside Ground Floor Delivery)

Extra +$50 (Inside Ground Floor Delivery)

Extra +$50 (Each Floor Fee With Stairs) 

HAMILTON

Hamilton Metro Area Shipping Fee

$50 (Standard - Outside Ground Floor Delivery)

Extra +$50 (Inside Ground Floor Delivery)

Extra +$50 (Each Floor Fee With Stairs) 

CHRISTCHURCH

Christchurch Metro Area Shipping Fee

$50 (Standard - Outside Ground Floor Delivery)

Extra +$50 (Inside Ground Floor Delivery)

Extra +$50 (Each Floor Fee With Stairs) 

OTHER AREAS

If your location isn't included in the above list, we rely on third-party logistics firms, typically MainFreight, for our deliveries. Please be aware that we're unable to alter Mainfreight's delivery schedule within 48 hours of the scheduled delivery date. It's crucial to ensure someone is present on-site for the Mainfreight delivery, as third-party deliveries are governed by their own policies beyond our influence. Failure to have someone present may incur additional charges for a second delivery attempt.

Easter Special – Orders Over $799 Free Delivery

• To celebrate Easter, we’re offering free delivery on all qualifying orders over $799, placed before May 11th, 2025.
• Delivery Terms – Easter Free Delivery Promotion
• Offer valid only for deliveries between Christchurch and Dunedin, including towns along State Highway 1 (e.g. Ashburton, Timaru, Oamaru).
• Rural addresses are excluded.
• Only locally stocked items are eligible. Orders that include inter-island transfer products are not eligible for this promotion.
• Warehouse clearance items and showroom floor samples are excluded.
• Delivery is to driveway or ground-level entrance only. For items over 30kg, please ensure one able-bodied person is present to assist with unloading.
• This is a single-person delivery service.The driver will not enter the home, carry items upstairs, or provide any additional handling beyond ground-level drop-off.
• The driver may assist in placing items in a safe, sheltered location (e.g. garage orcarport)where access allows.
• We cannot offer or guarantee delivery for a specific date or time. However, you may request that delivery not occur before a certain date, and we will do our best to accommodate. Customers will be notified of the delivery schedule at least 3 working days in advance.
• If no one is home at the time of delivery, items may be left in a safe location, if feasible and authorized by the customer.
• This promotion cannot be combined with other freight discounts and does not apply retroactively.

If you have any questions, don't hesitate to reach out to us via:

Live Chat   Submit a Ticket

AUCKLAND DIRECTION

We deliver to certain areas on different days.

Monday, Wednesday, Thursday, Saturday (North, West, Central)

Tuesday, Friday, Sunday (South, East, Central)