SHIPPING/pick-up GUIDE | NZ's furniture portal with biggest showroom & biggest product Line. We deliver to nation wide through contactless delivery: Beds, Mattresses, Office chairs, Office Desks, Face masks, Hand Sanitizer, antibacterial wipes, toilet tissue, facial tissue, Hand Wash soap, beech, etc.
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SHIPPING/pick-up GUIDE

1 Dec2021:

Great News!

For orders over $1,000, enjoy free shipping within the metro area in Auckland, Hamilton and Christchurch. $85 freight discount for other areas. Auto applied during checkout.

Limited time offer.

 

 

Order Online: Contact-less Pickup/Delivery

1) Select "PICKUP FROM LOCAL SHOPS/ WAREHOUSE" at the checkout when confirming your order online.
2) Pay your order. Payments through Credit Card, Paypal, PoliPay or WechatPay are confirmed immediately, but online transfer takes roughly one day to show up in our system. You will receive an email confirming the payment.
3) Soon you will be contacted by another email concerning when and where to collect/ship your items. We have several warehouses near Sylvia Park, opening 10AM to 4PM (Closed on Thursday)

 

Small Items - Shipping From $8

For small flat pack items like cloth rack, shipping cost is from $8 via normal courier. Large items like tallboys and couches are delivered by our own team or third party furniture movers, with a shipping cost from $85.  

 

NZ Local Delivery

For Auckland Metro Area: Normally the stock is in our warehouse, but the earliest delivery date varies due to our workload and fleet arrangement - in 5-10 days.

For Hamilton Area: if the shop is holding the stock, we can deliver asap. Otherwise, three days of the week -in our own trucks, we deliver furniture to Hamilton shop/vicinity, from Auckland.

For Christchurch Area: if the stock is on hand we can deliver asap. Otherwise, from our Auckland Warehouse, we can:
1. Join our regular (usually monthly, & free to you) container shipment from Auckland to our Christchurch Shop. From there we can organize South Island Delivery or Pick-up. Or,

2. Use third-party shippers to send orders from Auckland, directly to the buyer with higher shipping cost.  

Special notes:

1. Normally the delivery is to your door only. Arrangements may be made to take items upstairs at our discretion, and at additional cost
2. Please understand, when a particular day has been selected for delivery of your items, we can only confirm the delivery day, and the rough time frame (e.g. Tuesday afternoon, or Sunday morning). We cannot book a specific time (i.e. 2 pm), due to factors outside our control -weather, traffic etc.                                          
Our delivery team will call the customer twice before delivery.                        
#1 -We call the evening before the selected day, to confirm delivery for the next day.    
#2 -We call about half-hour before our ETA at the customer's house. This saves you calling us to ascertain the ETA, and from needlessly waiting around all day at home. We guarantee we will call you prior to delivery, and will deliver on the pre-arranged day.
3. Same day delivery - at an additional cost, we can specially arrange same-day delivery, if required.        
Also we understand, some people urgently need a bed (or at least a mattress) to sleep on -that night. Even when we are very busy, we try our best to help customers with delivery the same day (sometimes late at night). However, urgent delivery does need to be confirmed, and may involve extra cost.

 

Pick-up

Due to high demand, same day pick up is no longer available in our warehouse. However, if you only purchase 1 item and does need that urgently, you can still wait in walk-in pick up lane for collection. Please be aware that waiting time could be up to 120 minutes. Please make a booking for pick up with you salesperson or our online service team. Thank you for your understanding and happy shopping!

Customers are always welcome to pick up their purchases, and an appointment is essential!

Currently, most major furniture retailers' pickup policies are:                                                                   

    Most do not have same-day pickup;

    or if they do, they require one hour preparation time before pickup.                                                                       

ifurniture is always working hard to service our customers better.  Proudly having almost all stock in our own warehouses, we not only do 'Same Day Pickup', but also accept 'Pop in' pickups without booking. However, an appointment is highly recommended.

    Firstly, we have several warehouses, and we may need to collect items from several of them.

    Secondly, in peak time there may be many customers in the pickup queue, and we will obviously serve the ones with pick up appointments first.

    Thirdly, a small percentage of the items need to be collected from our local supplier first.

Hence we strongly recommend you make an appointment with us. Giving us 1, 2 or more days' notice makes all the difference. This way before your pick up date, our warehouse team will get all items ready for you, right at the warehouse entrance. So when you arrive, even if there is a queue, you will be serviced first. In a few minutes the items will be loaded into your vehicle, and you are free to go.

On the other hand, you are still welcome without an appointment, and our warehouse team will try their best to serve you as soon as possible. Please be patient if it is peak time, given that we will have to serve previously booked appointments first, and it can take significant time to collect items from our huge warehouses. The waiting time is up to 20 even 30 minutes in peak season

 

Our Auckland central warehouses is located at:

Penrose Warehouse:  Gate 3, 11-17 Walls Road, Penrose. Open 10AM to 12:30PM  1PM to 4PM , Friday to Wednesday (Closed on Thursday and Public Holidays).

Carbine Warehouse:  77 Carbine Road, Mt Wellington. Open 10AM to 12:30PM  1PM to 4PM , Friday to Wednesday (Closed on Thursday and Public Holidays).

 


Sending through Courier/Shipping Company



If goods are sent out via couriers, it usually takes 5 to 7 working days, after the order is picked up from our warehouse.

If the goods are sent through freight companies, e.g. Mainfreight, they are very fast to most cities -maybe the next working day to Wellington. For other North Island areas it takes about 5 working days, and may be up to two weeks for small towns in the South Island. 

Customers are welcome to arrange a third party to pick up orders on their behalf
Pre-arrangement and confirmation are required before pick up. Whoever is picking up the order needs to have your invoice number, for confirmation with our staff.  

Please note: Although it seldom happens, we will not be responsible for delay in delivery caused by the shippers. For more information, please read our terms.

 

 

Shipping cost



We charge flat shipping rates for those areas, no matter how many items, how big.

$65(To Front Door Only), $85 (Standard Delivery) 
Hamilton metro area, Christchurch metro area, Auckland RED zone including:
Balmoral, Blockhouse Bay, Burswood, East Tamaki, Eastern Beach, Eden Terrace, Ellerslie, Epsom, Farm Cove, Favona, Glen Innes, New Lynn, New Windsor, Newmarket, Onehunga, One Tree Hill, Orakei, Oranga, Owairaka, Pakuranga, Pakuranga Heights, Panmure, Papatoetoe, Papatoetoe West, Parnell, Point England, Ponsonby, Pt Chevalier, Royal Oak, Sandringham, Te papapa, Three Kings, Waikowhai, Wai-o-Taki Bay, Waterview, Western Springs, Westfield, Westmere, Wiri, Glendowie, Grafton,  Green Bay, Greenlane, Grey Lynn, Half Moon Bay, Highland Park, Hillsborough, Homai, Kelson, Kingsland, Lynfield, Mangere, Mangere East, Manage Bridge, Meadowbank, Mellons Bay, Tamaki


$80(To Front Door Only), $105 (Standard Delivery) 
Auckland GREEN zone including:
Arch Hill, Avondale, Botany Downs, Clover Park, Cockle Bay, Dannemora, Donegal Park, Flat Bush, Manukau, Manurewa, Freemans Bay, Glen Eden, Northcote, Northcote Center, Shelly Park, Totara Heights, Weymouth, Goodwood Heights, Hauraki, Herne Bay, Hillcrest, Leabank, Buckland Beach, City, Clendon, Conifer Grove, North Habor, Oratia, Te Atatu South, Te Atatu Peninsula, Titirangi,  Wattle Downs, Western Heights, Glendene, Henderson, Lincoln, McLaren Park, Sunnyvale, Takanini, Takapuna


$100(To Front Door Only), $125 (Standard Delivery) 
Auckland YELLOW zone including:
Bayswater, Beach Haven, Belmont, Birkdale, Devonport, Unsworth Heights, Dury, Glenfield, Hobsonville, Massey,  Sunnynook, Albany,Browns Bay, Campbells Bay, Castor Bay, Forrest Hill,Northcross, Opaheke, Pahurehure, Papakura, Pinehill, Ranui, Red Hill, Rothesay Bay, Torbay, Waiake, West Harbour,Glenvar, Greenhithe, Karaka Park, Long Bay, Mairangi Bay


To be calculated

Out of those areas, we use third party shipping companies. Because there is no trustable API available in NZ's shipping industry so we have to calculate detailed shipping cost by those factors:

-Where. Very detailed address pls.
-What. Product name.
-How many.

So once the order placed, we will work out the accurate shipping cost and update the order.

  

 From $65

Auckland Area

Red

 From $80 

Auckland Area

Green

From $100 

Auckland Area

YellowTo be calculated 
BalmoralCentralArch HillCentralAlbanyNorthPukekoheSouth
Blockhouse BayCentralAvondaleCentralBayswaterNorthPokenoSouth
BurswoodEastBotany DownsEastBeach HavenNorthSilverdaleNorth
East TamakiSouthBucklands BeachEastBelmontNorthWhangaparoa North
Eastern BeachEastCity CBDBirkdaleNorthGulf HarbourNorth
Eden TerraceCentralClendonSouthWest HarbourWestOrewaNorth
EllerslieCentralClover ParkSouthBrowns BayNorthWhangareiNorth
EpsomCentralCockle BayEastCampbells BayNorthPukekoheSounth
Farm CoveEastConifer GroveS/EastCastor BayNorthAll Other Areas 
FavonaSouthDannemoraSouthDevonportNorth  
Glen InnesCentralDonegal ParkSouthDrurySouth  
GlendowieCentralFlat BushSouthForrest HillNorth  
GraftonCentralFreemans BayCentral GlenfieldNorth  
Green BayWestGlen EdenWestGlenvarNorth  
GreenlaneCentralGlendeneWestGreenhitheNorth  
Grey LynnCentralGoodwood HeightsSouthHobsonvilleWest  
Half Moon BayEastHaurakiNorthKaraka ParkS/East  
Highland ParkEastHendersonWestLong BayNorth  
HillsboroughCentralHerne BayCentralMairangi BayNorth  
KelstonWestHillcrestNorthMasseyWest  
KingslandCentralHomaiSouthNorthcrossNorth  
LynfieldCentralLeabankSouthOpahekeS/East  
Mangere BridgeSouthLincolnWestPahurehureS/East  
MangereSouthManukauSouthPapakuraS/East  
Mangere EastSouthManurewaSouthPinehillNorth  
MeadowbankCentralMcLaren ParkWestRanuiWest  
Mellons BayEastNorth HarbourNorthRed HillS/East  
New LynnWestNorthcoteNorthRothesay BayNorth  
New WindsorCentralNorthcote CentreNorthSunnynookNorth  
NewmarketCentralOratiaWestTorbayNorth  
One Tree HillCentralShelly ParkEastUnsworth HeightsNorth  
OnehungaCentralSunnyvaleWestWaiakeNorth  
OrakeiCentralTakaniniSouth    
OrangaCentralTakapunaNorth    
OwairakaCentralTe Atatu Pen.West    
PakurangaEastTe Atatu SouthWest    
Pakuranga HeightsEastTitirangiWest    
PanmureCentralTotara HeightsSouth    
PapatoetoeSouthWattle DownsSouth    
Papatoetoe WestSouthWestern HeightsWest    
ParnellCentralWeymouthSouth    
Point EnglandCentral      
PonsonbyCentral       
Pt ChevalierCentral      
Royal OakCentral      
SandringhamCentral      
TamakiCentral      
Te papapaCentral      
Three KingsCentral      
WaikowhaiCentral      
Wai-o-Taki BayCentral      
WaterviewCentral      
Western SpringsCentral      
WestfieldCentral      
WestmereCentral      
WiriSouth